DOOR HARDWARE PRODUCTS SHIPPING POLICY

Door Hardware Product.com Shipping Information:
Upon entering your order within our web site, you can expect most orders to leave within the following 24 to 48 hours time frames (varying according to whether or not the items are in stock or on order).  Keep in mind that if you are ordering several different products from multiple manufacturers, you may receive products in various shipment packages as we ship from more than one warehouse. 

NOTE: Standard shipping is applied. If you need a quicker shipping option please call or email us with the complete contents of your order and the shipping address so that we may provide a quote. Keep in mind that expedited shipping options generally begin when the item is shipped, not when the order is placed. So if an item takes two weeks for manufacturing  they will be expedited upon completion and availability. We make every effort to ship items as soon as possible.  The free shipping rate is not included on expiduted shipping.

The shipping cost is $5.00 for all orders under $100 (tax and the $5.00 shipping charges not included , the discounted purchases price is the only factor) 

Shipping times: Shipping times on Door Hardware Products.com will vary according to the quantity and destination, what you have ordered and the shipping option chosen. Size and weight will also be considered and the shipping rate from our supplier as we will send all products that are not expidited the most economical way possible.

Do We Ship Internationally?

Sorry, we are currently only shipping in the United States as the shipping costs outside the U.S. are just too expensive, packages are harder to track and we are restricted on the shipping methods that we can use for right now.  Hopefully we can expedite this avenue in the future.  We will consider shipping to Canada and Mexico, however it is expensive the buyer must pay for the entire shipping cost and be responsable for the tracking and deliverey. All International orders of $1000.00 or more will require verification of funds before they are released.  Due to often the often occation of fraud.  If this is the answer for you please contact us before you order.

Returns or Exchanges - If, for any reason you are not happy with your Door Hardware Products.com products  you can return them within 30 days of the original sale. There is a 20% restocking fee for all returns and the customer is responsible for return shipping costs. The exception to this policy is when an item is shipped incorrectly or damaged from one of our shipping warehouses. To learn what to do in this situation please see our Returns Policy.  To receive refunds on returned goods, the items cannot be damaged from installation, must be in their original containers in good condition and with all of the parts inside. Some of our products are shipped from different locations so, You will be required to complete this RMA - return request, so that we can give you the correct return address.  Returns will not be accepted without this form included and a Return Authorization Number.

There are no refunds on products that have been misordered due to mistakes by the customer, misused, abused or rendered unless as a result of improper use or installation or returned in package material that is not in the original manufactures packages. All returned items must be returned with 30 days of receipt and must be returned in the original packaging and condition.